Shipping and Delivery
Sugar Creek Amish Furniture ships Amish Furniture anywhere in the world!
White Glove Delivery (Inside Delivery with Set Up):
When furniture is shipped to a customer for inside delivery with set up, our professional White Glove delivery team will perform the delivery to the customer’s home with two men. Sugar Creek Amish Furniture will call the receiving customer to schedule delivery day and time. Sugar Creek will deliver the furniture in a box truck. The two men will carry the furniture to the room(s) requested and set up the furniture (i.e., assemble beds, place hutch tops on hutch bases, etc.).
After unloading and before the drivers leave, the customer must inspect the furniture for damage. Very important, if the delivery receipt has been signed with no issues and the driver leaves, we cannot return at our cost to pick up an item for repair. If the customer is willing to pay for transportation, we will be happy to accommodate and address the issue the best way possible. If an issue which falls under our warranty, we will be responsible for transportation to repair the item. Product damage is rare, however, if damage is found the customer should note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact us immediately and a claim will be filed. The delivery time for the Inside Delivery with Set Up method is 2-5 weeks after getting picked up from our finish shop.
Please be sure to inspect each piece of furniture individually for damage.
Minor damage like a scratch or even replacement of a door or drawer, is usually best handled through repairs which are done at your home and performed by our experts.
If your shipment is missing any pieces, have the driver note the shortage on the Delivery Receipt. Advise us of any shortage and we will trace the shipment. If the shortage cannot be located within a reasonable time, the missing items will be replaced.
Shipping and handling charges are non-refundable.
Our furniture is not in cartons or crated, so you will be responsible to bring appropriate padding material (old blankets, etc.) and a large enough vehicle or trailer.
All of our deliveries are blanket wrapped, the furniture will not be packaged. The driver will unwrap the moving blankets and take them with him.
Freight & Shipping
Actual shipping charges may be adjusted due to weight and dimension of some items shipped. We will contact you in such a case. Shipping and deliveries are made in accordance with the standard rules and regulations of these respective shippers. Arrival time for standard ground shipments is dependent on the distance of the package destination. Sugar Creek Amish Furniture does not deliver on Saturday, Sunday or national U.S. holidays. Sugar Creek Amish Furniture does not deliver to post office boxes except in the case of shipments to military bases. Shipping and handling fees are not refundable for any reason.